FAQ2021-05-08T01:01:36+02:00

Frequently asked questions

How do we organize the live sessions?2022-02-13T21:54:28+01:00

Live sessions are organized on Zoom. The participation link is shared on BrodyOnline (go to your enrolled courses and click on ‘Start Course’). You are not obliged to install the ‘Zoom’ software on your computer. You can participate from your browser. For the best quality, we do recommend installing the software and make a Zoom account. You can do that on https://zoom.us/ . The software is free and you can participate with a free account.

How to join a live session?2021-05-02T13:34:29+02:00

Go to your student dashboard. Click on ‘Enrolled Courses’. Click on the title of the course followed by the green button ‘Start Course’. On the course page you can click on the zoom session. You have the option to join in browser or join with the zoom app. We recommend joining with the app. NEW: You can also choose to sign up for e-mail notifications containing the Zoom link. You need to complete the registration form on the course page for each series you enrolled, we do not send the Zoom links automatically!

Where can I find the handouts for the live session?2021-05-02T13:34:22+02:00

Handouts can be found on the Brody Online platform by going to the student dashboard and clicking on Enrolled Courses. Click on the course title. Then click on the green button START COURSE. You will see the button for the Handouts on the left side of your screen. Click on it and all the Handouts will be visible.

IMPORTANT!

Handouts will be posted a few days before the start of the first live session!

Can I ask questions during a live class?2022-02-13T22:02:35+01:00

During a live class you can post your question in the Zoom chat. We cannot answer all questions in the live session. During each live session, a moderator is present who will filter the questions. A moderator will pass your question to Brody. In some cases Brody can ask you to unmute yourself to ask the question in person. If you have unanswered questions, there is always a possibility to ask It after the lecture, when an open discussion is held.

If you would like a personal interview, consider booking a private session.

Where can I find the zoom participation links?2021-05-02T13:35:04+02:00

When your registration has been approved, you can go to ‘Enrolled Courses’ via the ‘student dashboard’. Click on course and then on ‘Start Course’. Here you will find the participation links and a countdown clock. NEW: You can also choose to sign up for e-mail notifications containing the Zoom link. You need to complete the registration form on the course page for each series you enrolled, we do not send the Zoom links automatically!

Why do some course topics show a padlock?2021-05-02T13:14:52+02:00

If some course topics show a padlock It means you are not logged in to your account or you did not purchase that course. Please log in or purchase the course.

How do I post a assignment (pc/mac)?2021-09-12T23:37:56+02:00

Go to your enrolled courses en click on the title of the course with the assignment. Click the ‘Start Course’ button. On the left side of the screen you will find a tab ‘Assignment’. Instruction will be posted there. On the bottom you can submit the assignment.

How do I post (and resize) a assignment (Ipad)?2021-09-12T23:40:34+02:00

Go to your enrolled courses en click on the title of the course with the assignment. Click the ‘Start Course’ button. On the left side of the screen you will find a tab ‘Assignment’. Instruction will be posted there. On the bottom you can submit the assignment.

Are there any recordings of the live sessions?2022-02-13T22:04:55+01:00

After each live series, the recordings will be available for 4 or 6 months.

How do I upload a profile pic?2021-05-08T01:00:24+02:00

First option (recommended)

BrodyOnline has full support for the Gravatar system. Gravatar is an image and public profile system that follows you from site to site appearing beside your name when you do things like comment or post. This is an external service and is supported by many websites around the world. Also on brodyOnline.com.

If you register on www.gravatar.com with the email you use on BrodyOnline, this image will automatically be transferred to BrodyOnline and work seamless with your student profile and the comments at the Cocktail Bar.

Second option (NOT recommended)

We also store profile pics locally, but there can be some issues synchronising the profile pic betweed the student profile and the message boards.

Go to your student dashboard and click ‘Settings’. At the bottom of the picture placeholder, click on the little camera. Now upload your photo.

Is there a discount if I register for several courses?2022-02-13T22:08:05+01:00

Yes, If you purchase multiple courses with live sessions, there is a discount. Discounted prices will be reflected automatically in your cart.

2022 discounts:

  1. For enrolling the May 2022 + June 2022 series: 250 euro instead of 300 euro. If you have already registered for the May 2022 series, please contact technical support to receive a discount code.
  2. For enrolling the four-part Autumn 2022 series (September-December 2022): 500 instead of 600 euro. Discount will be applied when you enroll for the package.
  3. For enrolling the Full Year (March-December 2022): 750 euro instead of 1200 euro. If you decide to enroll for the entire year at a later date, please contact technical support to receive a discount code.
Can I register once a series has started2022-02-13T22:09:24+01:00

Yes, we keep enrollements open as long as the recordings stay available. That’s about 4 months after the last live session. In the future we will make recordings of the live sessions available again as a separate purchase.

I have booked a private session. How do I make an appointment?2022-02-13T22:10:32+01:00

You make an appointment directly with Brody. You can send an email to info@brodyneuenschwander.com or use the contact form.

I use a different currency in my country, can I pay in Euro (€) ?2022-03-25T00:40:50+01:00

All prices are shown in Euro (€) because the courses are taught from Belgium, Europe.

Important to know, In Europe a comma is used to separate the decimals. For example €1,50 stands for €1 and 50 cents.
In the United States and some other countries, they often use a period.

If you have another currency in your country (Dollar, Yen, …), you will have no problem paying in your own currency. Once you enter the payment process, you will be directed to your bank which will display the prices in your home currency.

If you want to know the current exchange rates, you can go to this website….

Which payment methods are accepted2022-02-28T01:03:33+01:00

We accept a wide range of local payment methods or credit cards.

  • Visa
  • Mastercard
  • American Express
  • Postepay (IT)
  • Cartes Bancaire (FR)
  • Paypal
  • Bancontact (BE)
  • iDEAL(NL)
  • Maestro (NL)
  • Sofort Banking (EU)
  • KBC betaalknop (BE)
  • Belfius betaalknop (BE)
  • Giropay (DE)
  • EPS (AT)
  • Przelewy24 (PL)
My credit card is declined2022-02-28T01:09:31+01:00

Our payment provider (Molly BV) accepts ‘American Express’, ‘Visa’ and ‘Mastercard’ payments.

In some cases the card is declined. Unfortunately, we cannot see the reason for refusal from our side.

Several reasons are possible:

  • Only cards with 3d-secure are allowed
  • You need to verify your payment with your smartphone or a key
  • Your card does not allow payments to Europe for safety reasons
  • You entered the wrong card number or CSV key

If your card is declined multiple times, try choosing PayPal as payment method.
You can use PayPal with your credit card without having a PayPal account!

If that doesn’t work either, choose bank transfer as payment method. You can transfer your payment with a unique number to the account of out payment provider. Please note that it can take up to 5-7 days for a bank transfer to arrive.

Why do I need to pay taxes?2022-04-20T00:57:58+02:00

According to the European tax law, we are obliged to levy Belgian VAT on all courses with live sessions and all physical products on our webshop. On courses without a live session (video on demand), the VAT is charged from the country of the client.

Do I have to pay VAT as a non-European citizen?2021-05-02T13:35:26+02:00

Yes, Belgian VAT must be paid on all courses with live sessions. These services are not regarded as a digital service according to the European tax law. They are regarded as an educational service who takes place in Belgium. There is an exception on courses without a live session. In that case, no VAT should be charged to non-European students.

Do I have to pay VAT with a european VAT number?2021-05-02T13:35:21+02:00

No VAT is charged to European entrepreneurs with a valid European VAT number. Exception: Belgian entrepreneurs must recuperate the VAT via the Belgian VAT return.

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